World class service
I recently bought the fantastic DJI Avata 2. Flying in manual mode is a whole new challenge and requires a lot of training to master. After training in a simulator for 20 hours, training began flying in real life. Efter several hours and starting to get more confident, I crashed the drone and damaged the propeller guard and one of the motors. As a DJI Care customer, I logged on to my account and requested a repair. With a few clicks I received a DHL label for the return to DJI in Holland, and two hours later, a kind DHL woman knocked on my door to collect my damaged Avata 2. Next day I received a notice that my replacement drone was on the way, and the same evening, only one day after my crash, my brand new replacement drone arrived with DHL. DJI even called me from Holland to ask me if everything was ok. I have never in my life experienced a service so professionel and effective as with DJI. I have tried it several times now, as I am a dedicated user of their top professionel products. If any company could get 6 starts on Trustpilot, DJI would be the one I would give this rating to. Fantastic products and service - simply world class.