Avoid at all costs!
Georgetown - Kuala Lumpur Absolutely horrible experience, would not recommend booking with this company or KKKL bus services. The pick-up address provided on our ticket confirmation was vague & no answer on their customer service number when we called to confirm the address. When we arrived 2 minutes before the bus was due to depart, we were told the bus was full and were not allowed on. Our tickets weren’t even looked at. We were then asked for more money for another ticket, which we refused. When we tried to discuss the situation with the lady in the KKKL office, she took her phone out and started looking at videos ignoring us. We told her to put the phone away and answer our questions in which she responded by calling us “basta***”. The bus had left during this time but luckily a lovely lady next door at billion dollar stars bus services heard the lady screaming at us and came out to help. A man outside also informed us the office sold our seats because they thought we weren’t going to show. When we reported this to busonlineticket.com, they told us we were lying and that apparently Malaysian people don’t know the word “bas****” so it couldn’t be true. Have seen so many bad reviews from these companies and we are very sorry we didn’t listen to them. AVOID AT ALL COSTS.