I guess nothing is perfect
I ordered a Wayfarer in the morning. Realised it was the wrong size in the afternoon so dropped a note requesting for change in size. The evening - an email came stating the sunnies was sent. And the following day, an email stating that they will address my situation??? Further email exchanges confirmed that my sunnies were indeed sent thought i had requested for a change in size. Not sure how the internal system works but if the customer service is more efficient, then it would have been fine. What a let down... Still sunnies arrived in good order, courier delivered.