A complain against Trip.com
A complain against Trip.com. Check it. It is crazy to be offered a flight change arriving three days later, three days transit and so three nights accommodation and the necessity of asking a visa. It is the most crazy flight proposal about a cancellation flight. They refuse a refund but they propose this crappy itinerary. Are they become completely mads? To whom it may concern at Trip.com Flight Ticket Refund Department, I am writing to lodge a formal complaint regarding Booking ID xxx (Airline PNR: xxx. The airline (Royal Jordanian) applied a massive Involuntary Schedule Change to my itinerary (JED-AMM-BRU), postponing my flights by three (3) days. This disruption forces me to remain in transit for three days, incurring unjust hotel accommodation expenses and requiring an unplanned entry Visa. According to Royal Jordanian's official refund policy, any involuntary change exceeding 24 hours entitles the passenger to a full refund of the ticket with zero penalties. Your front-line customer support agent has just refused to process an immediate refund during a chat session today, stating that I must wait up to 7 days for a review. This is completely unacceptable and constitutes a breach of passenger rights and consumer law. TAKE NOTICE THAT: I have officially refused the 3-day itinerary change. I will instruct my credit card issuer to initiate an immediate chargeback/dispute procedure against Trip.com for "Services Not Provided". This case is being formally escalated to the Civil Aviation Regulatory Commission (CARC) and the General Authority of Civil Aviation (GACA) due to the airline's disruption and your subsequent failure to provide an immediate involuntary refund. I demand the immediate processing of my full refund back to my original payment method. Sincerely,