Product works very well. SUPPORT needs some help.
The product works as advertised. The SUPPORT needs to be much better trained. I lost my manual and the electric adapter. There was no model number on the product. I called VOWEEK. They had no clue how to find the model number in order to order the right part. The model # was on the product. After much searching, I found that the manufacture has the manual, serial number, picture of every product and a way of ordering the lost part directly. THE AGENTS DID NOT KNOW THIS. I told them several times their own company has every manual and a means of ordering the correct part. They kept referring to "their store" being on the company where they sell the majority of their products. . I asked if they would refund me for the cost of the adapter for my troubles. They agreed to do this. I had to write two more times and ask how they would reimburse me. They told me they had reimbursed me on the international companies . I told them once again that I did not BUY the adapter on AMAZON. I bought it on VOWEEK. I asked a second time how I would be reimbursed. They told me on my Amazon account. I have over 25 emails with VOWEEK from May 4 to June 12. I was reimbursed for the amount I paid to VOWEEK for the adapter. I am satisfied. The 25 emails over 4 weeks could have been done in 5 minutes had they known that their company provides a webpage with all manuals and a means of ordering directly. They never once acknowledged that I told them VOWEEK has its own store on the same webpage their "Support" is on.