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Frank Castle Do Nascimento

西班牙

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Pandawill

AVOID BUYING HERE

I bought a cheap phone (<80$) 2 months ago just to test the company. It arrived fast (China-Spain in 12 days after 3-4days of handling) and well packaged. The same day I received it, I tried to recharge it but it didn't work: the battery was faulty. As a clear case of DOA (Dead On Arrival), I deserved a REPLACEMENT or a REFUND, that was writen on their policies. I started to exchange emails with them: - They asked for photos and videos - They asked me to repair it in my country for a "reasonable amount" and record the process for their aproval... I sent them the phone: - They offered a repair, which I refused, asking for a replacement - They said it was out of production and couldn't be replaced nor repaired!!! - They offered some repaired (worse) models from other customers!!!!!!!!! Finally, I was able to get a refund. They answered all my mails, but with nonsense explanations / lies. I WON'T BUY HERE AGAIN, but I give them 2 stars because they never were rude and always answered.

2013-07-18有帮助 1