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Fred

比利时

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TinyDeal

TinyDeal sells defective products - I will not see my money again.

I ordered a quadcopter (JJRC F182). It was dead on arrival. I provided photos of the package (which was in perfect condition) and a video as requested. Result: they won't replace the item, nor will they refund it, nor even send me a replacement part for me to fix it myself (the receiver board appears to be faulty). Here is a quote from their answer: "It may be damaged on the way as it is a long distance and it is the fragile item. I think you should check it before you received." Then after a few mails, they offered me 25% of the value of the item in TinyDeal points! What about the 75% left, which I paid? I filed a paypal complaint, and then they came back to me with 50% in TinyDeal points. I don't understand how they can consider that a defective product which is of no use to me and which cost 75 euros (50 euros + 25 euros tax) has the same value as TinyDeal points (25 euros equivalent).

2015-06-16