I wanted an answer to a question
I wanted to ask them a simple question which related to a flight booked from Kuala Lumpur to Phuket. When I tried to book in the boarding pass was not issued to me, they had no record of my booking. I had booked the flight via Kiwi and I suspect that they cancelled it by mistake. I just couldn't get an email address to start my conversation with Air Asia. They have this poxy 'BO' AI assistant but you cant even start a meaningful conversation with a chat bot. The flight was AK820 on 23rd May reference RY5D7M