Zero customer service after purchase.
Purchased a hip flask for my husband for our wedding anniversary and was initially very impressed by the product itself. However after 8 months and minimal use the popper has broken. This is where the company has gone way down in my estimation. I tried to use the online chat facility, an agent came online straight away but after two hours still had not replied to my messages. I then tried emailing and received an automated response saying response time is normally 48 hours. After 5 days of no contact I tried WhatsApp, gave all the information again yesterday and rather than any apology was just asked for my email address, despite me already providing this twice in the conversation. STILL no response received. Absolutely appalling customer service that would make me think twice before recommending or buying anything else from this company.