"We think your order will be finished this week"...but actually we have no idea and no way to find out.
The finished products were great - especially given the low price point - but oh my gosh, what a stinky experience ordering from this company. From the web ordering interface, which makes you re-enter your product number and customer number each time you select a different size (super tedious when placing a large order for a team), to serious challenges paying with a credit card (probably not a huge issue if you're self-paying but using a corporate card is nearly impossible), there were red flags. But the very worst part was when they didn't even come close to meeting the 30-ish day turnaround time indicated on their website, and they couldn't give me any idea of when to expect our order. The event for which we needed these came and went, and every week I'd enter a Help Desk ticket to check status and receive the same answer: "We think the factory will finish your order this week." Right...We placed our order on June 18 and received it on August 8. You do the math.