英国
Ordered a product off their advert on Facebook. The appearance was of a 3D model of a witch in front of a bookcase that could be personalised with a name on the back of the witch. When received it was actually a flat piece of acrylic plastic around 1cm thick with a sticker on it. With postage costs it cost over £22 but looked worth around a quarter of that. Very disappointed and a very misleading advertisement.
If I could award 0 stars I would but the lowest option is 1 star. I ordered a pair of their orthopaedic trainers for my wife from a Facebook advert. She wanted a size 6.5 which according to their size chart equated to US size 8.5 or EUR size 40. The product cost £29 but I paid £37 which included £6 postage and £2 postage insurance. I received the product nearly 2 weeks later and when opened found that they had sent EUR size 39. My wife tried them on and sure enough they were too small. I contacted the company to make a complaint and then followed a complicated exchange of emails in which they tried to wriggle out of their error. I pointed out to them that their sizing chart actually differs to other companies. So, for example on their chart the EUR size 39 they had sent me was the equivalent to US size 8 or UK size 6. According to other companies EUR size 39 is the equivalent of US size 6.5 or UK size 5.5 so therefore smaller and so there is a complete discrepancy between their sizing and other companies which I pointed out to them but they wouldn't acknowledge. They then weirdly argued with me there was a 0.5 - 1cm difference between size 39 and size 40 but they were the SAME size!!! So, 0.5 - 1cm is the difference between a shoe fitting or not! How can they say they are the same size??!! After a long email exchange with them I wasn't going to get anywhere and they then proceeded to make offers to me including a refund of 20% and keeping the product, a 50% reduction on a new order and keeping the product or returning the product for a full refund but I would have to pay for tracked postage. I then informed them that I would return the item and they sent me a complicated address which surprise, surprise was in China. The cosy 'Softsfeel' name gives you the impression that this a UK or USA based company but they are Chinese. The address consisted of a building in a gate up an elevator on a floor in an industrial park at a number on a road in a village in a town in a district in a city in a province in China. Tracked postage would cost me more than £20 and proof had to be provided with a photo and tracking number. I emailed them back to say that I was not prepared to pay this on top of what I had already paid and got their final offer of a 30% refund and keeping the product. They also basically stated that the expensive postage did not guarantee delivery due to the long distance and there was a likelihood the item could get lost in the post. I decided to accept the offer of a 30% refund which did not include the postage costs so I got £8.70 back for my £37 outlay and stuck with a pair of trainers that do not fit. DO NOT USE this company! The likelihood is that you will not receive the correct size that you ordered and the company will refuse to send a replacement or fully refund you. They are rip off merchants!!