Faulty inverter and no response to warranty claim
Update: I managed to get in contact with growatt after a long time and finally recieved a new inverter on warranty, more than 40 days after i sent the first mail. I purchased a Growatt SPH10000TL3 inverter in September 2023. The inverter has developed a fault and is no longer operating correctly. I contacted Growatt to submit a warranty claim and request technical assistance. Despite waiting for a long period of time and sending multiple follow-up emails, I have still not received any response. I understand that hardware failures can happen with any manufacturer. What is unacceptable is the complete lack of communication and support when a customer tries to make a warranty claim. Growatt advertises a 10-year warranty, but that warranty is not worth anything when the company doesn't respond. VERY disappointing after-sales service and customer support.