Customer Services not very helpful
Bought the F26 only a few weeks, nice bike so far. A bit disappointed with customer services. I had not realised the bike doesn't have a chainguard so I'd like to have one installed. Local bike shops say it's an unusual design so they can't help. Fafrees customer services not helpful, just saying "the bike comes without chainguard" (yes I'd noticed, that's why I'm contacting you) and "we don't have a chainguard for this bike" - which I already know, but can they not provide specs on what I could buy for this bike? I'd also like to install a front basket and the bike has a panel with 4 large screws. The basket on their website (around £100) does not seem to match that pre-installed panel on my bike - again, customer services are not helpful in confirming if that basket works on my model or not. A bit frustrating and tbh now I wish I'd realised there was no chainguard and bought a different bike instead.