Deteriorating service?
Up until recently I found Agoda quite satisfactory to book accommodation with in the far East when travelling there. Communication between Agoda and the hotel seems poor as twice the hotel expected me to pay the Malaysian Tourist tax when in fact it had already been confirmed paid by Agoda. Secondly the hotel tried to claim breakfast was not included in the booking when it clearly was. This might be more to do with the hotel but Agoda provides no means to contact them with complaints or issues, just a fairly useless 'frequently asked questions' which never does answer your questions (in common with many businesses these days)!