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Evandro Machado

巴西

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Pandawill

Bad after-services

I buy several itens from pandawill and have no problem , all itens arrived as expected and with good quality, except one. I buy a Freelander PD800 tablet in April, a received it in May and this tablet worked for only 15 minutes and stopped working. So I packed the product and send it back to Pandawill. Pandawill has a policy for returning itens. These itens can be exchanged for new itens only if it returns without scratches. I send my tablet without any scratches (I used only for 15 minutes and only me used it and I didn't produced any scratch on it) but when they received it they tell me that it arrived with scratches. Now it has passed 78 days and they still didn't fixed my tablet and when I asked about it they give me some options of replacement (all fixed tablets but inferior models).

2013-09-22