One hell of a good CSR
I am 74. Use the bike for transportation and fun. I have an ENGWE L20 with a Yolin display. I asked Yolin support for help in changing parameters of the controller related to how soon pedal assistance would be triggered. I ended up in Jack’s capable hands. Not just his hands, also his empathic heart and warm personality. The connection was just through emails, not the warmest of communication means, but even with such limitations I could measure his competence and honesty. All of this with record quick response times. 11 out of 10. For him and for the company as there must be something good there too in order to hire and keep such good people. I know it sounds like I have been paid or I have an interest in Yolin. I DO NOT. This is one of those rare situations in which a support interaction makes you feel good about humans and I am not going to shut up about it. Go Jack, Go!