The world's worst bank
Came back to Thailand from an overseas trip and had to change overseas phone number back to Thai phone number. With Citibank this was done in a minute over the counter. UOB, which took over from Citibank last year, first made us wait for a good half hour (of 5 counters only two were serving customers). We then insisted to see someone who would change back our phone numbers and what happened was unreal. We were given 2 stacks of stapled pages to fill out with all our details and all tax details of anywhere around the world. We couldn't believe our eyes. Our passpoets were copied and signed. In the end when we made our disbelief known confronted with all that paperwork, the staff called customer services. They in the end did it for us but warned it would take 3 days for the new number to become active. We are so fed up with this bank! Why use it?!