TrainPal appears to be a huge CON
I agree with the majority of reviews previously listed... they are highly efficient scam-orientated. I used a SOVENDUS voucher to purchase a senior railcard... and was misled throughout the purchase procedure... subsequent attempts to obtain a refund have been met with obfuscation; inaction; platitudes etc... but no refund. Does anyone know how to locate a business address for ANY of their administration ? Apparently, a senior figure is: Alvaro Ungurean; Commercial Director, Trainpal. and has been contacted by The Office Of Rail and Road in the past, concerning : Transparency of fees charged by online rail ticket retailers. Any Corporate address would be welcome... I am aware that they are a Chinese Company, ( Amy Wei is Head of TrainPAL ), parent company: Trip.com.