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Nick Westby

英国

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OUKU

Bad quality product and even worse service

We bought 40 led bulbs at £2.50 each in Feb 2025. We installed them in my 93 year old mothers home at the end of March. They cannot have been used for any more than 300 hours and as of today 6 out of the 40 are flashing and have had to be removed. These led bulbs should last at least 15000 to 20000 hours. I wrote a polite email to ouku but they replied saying they only guarantee products for 30 days. Do your self a favour and avoid. Buy better quality goods from a better retailer who respects their customers. We will now apply for a charge back from the bank as the goods are faulty and not fit for purpose.

2025-08-31