Ordered gifts at the end of September and not received by November
Ordered gifts at the end of September and received regular tracking updates which all stopped once my parcel allegedly reached London. Had I realised I was ordering from a different country I wouldn't have gone ahead with the order. I emailed the customer support who responded stating that the order must have gone missing and they would send another which I should receive in a few days. Given I'd already waited a month I queried this and didn't get a very satisfactory response. I then heard nothing again to update on my order so emailed again and also requested a refund instead. I was told I couldn't get a refund as the order was on it's way. I have now asked for proof of this. In the meantime I realised (thankfully) that I had paid by Paypal so have requested a refund through their process. Obviously they will investigate my issue but hopefully uphold it. I wished I'd researched this company more thoroughly, I usually do! It seems they only set up in 2025 and I can't find a single positive review so assume the company is a scam.