Glad I read the reviews on Trustpilot and cancelled
I’d warn others not to use this site. Wasted hours trying to get booking through. Booked two rooms two days ago with payment to be made yesterday. Trouble doing this as credit card kept being refused by Agoda as was “not valid” which was not true. Bank told me that details from Agoda which allow the bank to process the payment were missing. All sounded very fishy and despite trying nearly a dozen times plus using a debit card and my husband’s card never managed to get the booking paid. I even found a phone number on an online search. The man I spoke to found my booking and said I could pay over the phone. Not going to pay £2500 to a random call handler! Have used Agoda in the past and was pleased with the service. No idea what’s happened since, but won’t be using them again. I finally saw sense and cancelled the booking and actually found the hotel cheaper on another site.