Unacceptably Terrible Service!
I have had a terrible time with FancyLadies over the last month - absolutely horrible experience. DO NOT ORDER FROM THIS SITE IF YOU EXPECT TO GET WHAT IS PHOTOGRAPHED. FancyLadies make their dresses to 95% likeness to the photographs (I did not know this). I was horrified as a bride on a budget with a short engagement when I received my wedding dress. First problem - IT WAS YELLOW! A wedding dress symbolizes purity and I cannot wear a yellow dress in front of my family on my wedding day. The customer service girl (Jessie) insisted that it was the correct colour although I am certain that I received it in a shade called "21" on their website. Second problem - It looked NOTHING like the photograph. I immediately emailed customer service and told them they sent me the wrong dress. They requested picture. I sent them a plethora of photos to which the response was "you look so beautiful on it". We emailed daily for a month trying to come to a resolution, at which point they told me they would refund me half the cost of the dress unless I shipped it to them. The return shipping for me was $150.00! I asked them to get me their shipping rate and they refused. I asked them to half the shipping expenses with me and they refused. I paid over $250 dollars when you include shipping, customs and the dress itself. And now I need to buy a new dress. All said and done I got a $80 dollar refund and some $5 off coupons for their website - which I will not be using.