Stay well well away!!!
Very convoluted complaint & return procedure eventually managed to leave a YouTube clip of faulty Vacuum Tube Valve. I am still trying to find out how to return the defective product as they ask for return form and won't accept a return without the return form. When you try to get a return form you are sent to the start of the whole process you have just completed i.e. creating a complaint downloading YouTube video so seem to be going round in circles. I have received no email confirmation of my complaint. At the bottom of your complaint registration there are 2 options "close the ticket" if selected throws up; "Once you close this ticket, you will not receive any update of it" (really!) Please choose the reason why close this ticket: Submitted wrongly. No need to follow up. The other choice is "Leave a Reply" which, wait for it, takes you back to the start of the whole process again as follows; Leave a Reply *Your message: 2-1000 characters are required for the content. 0/1000 Image: Up to 9 pictures can be uploaded, and each picture needs to be less than 5M. Compatable Formats: jpg, png, jpeg, gif, webp SELECT FILES No file chosen Video: Please provide a YouTube video link to show the item problem. (remember all this has already been done!) By the way vacuum tubes a very very fragile with thin glass and delicate filament's inside. They came in very very thin individual cardboard boxes each valve had 2 layers of bubble wrap around the valve itself. All 3 valves were then wrapped in a postal polyethene bag. Ideally the boxes should then have been wrapped in 5 or more layers of bubble wrap then wrapped in the postal bag. I am not in any great hope of a good outcome. Be warned, stay well away from Banggood. Ron