New Installation Problems
View quest came to install the new OTN/router yesterday evening. However, they failed to test if the internet connection is stable. After wasting 2 hours of my time yesterday trying to troubleshoot the problem with technicians , the problem persist. Firstly, this is a NEW SETUP and I should not be troubleshoot a NEW SETUP ISSUE. Secondly, the last technician promise to call back after 10 mins and DID NOT. Thirdly, I have call the customer service the next morning and ask for a technician to come down and fix or replace the router BUT NO REPLY the whole day. I am quite disappointed with the view quest installation. I have previous experience with starhub and current Singtel and did not face a new installation problem although i have issues with internet connections with both as well in the past. Hence, i may be unlucky to get a faulty box but the responsibility of ensuring the box is WORKING should be view quest and not me. I have given them the ultimatum, either send someone or I will cancel and raise formal compliant. Lets see how they respond