What Happened to Their Service?
I honestly don't know what happened. I placed an initial "test" order and everything turned out great. So, I placed a bigger order with my friends but the order was delivered with problems. Things were printed upside down and logos were completely missing. I contacted them immediately and attached photos of the problem order and "Annie" responded promptly saying it would be redone, but that the order will take a long time (my understanding is a whole new order would be done with the same lead time - about 3 months). This was on June 28, 2013. I waited...and waited...and waited. I next contacted them on November 2, 2013 and got no response and have tried contacting them about 8-10 more times without any response. I have tried follow-ups on the open ticket, I have tried opening new tickets referencing my order number, ticket number and I have tried e-mailing them from their website and nobody will respond to me. This was a $237.99 order that was useless because of upside down printing and missing logos. Hopefully, they will see my review and will contact me. I still want the kits, but if it can't be done right, I'd like a full refund. With all that being said, I am giving them a bad review, because they did not come through and delivery me a correct order and are refusing to respond to my requests for updates and help. This has been a disaster and I can only warn people that this is what happened to me...so buyer beware. I will gladly update this rating if someone will get back to me and help me resolve this, either with the correct order or a refund.