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Lesley A McConochie

英国

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JJ's House

Be cautious when ordering custom fit dresses as there is no refund even when they get it wrong.

I have purchased 3 custom fit dresses from JJ's House. Two of them fitted fine but the 3rd was made 2 inches too small, yet they would not admit they had made a mistake. However, they gave me a voucher for the full amount to purchase a replacement but I had to pay the postage!!. The replacement dress has just arrived. The back gaps open and the cups are way to small and do not cover the necessary area as the bodice is see-through. I'm very disappointed. I have spent over £600 with them and whilst the quality of the dresses are good they arrive jammed into a small box and very creased. There seems to be a lack of care taken and I would urge caution when buying a custom fit. Added note after JJ's House response. I used the relevant channels on their website for the first order, which they refused to take responsibility for. After much determination on my part, they offered a voucher, but did not cover the postage. I have no confidence that they will deal with the fit issues on the replacement dress any differently.

2025-12-20有帮助 1