Tough start, good ending
I bought a refurbished machine, which was actually delivered a week late. Several accessories were missing from the machine. At first, I found the communication with Xtool frustrating, as they kept asking for proof that certain items hadn’t been delivered; but how can you prove you didn’t receive something? Certainly not with photos of items that were never sent. Eventually, my complaint was forwarded to Jennifer, and from that moment the service sped up considerably. Jennifer managed to resolve the issue in a short time and communicated very well throughout the process. All in all, a difficult start but in the end a satisfied customer. Now it’s time to start production and see how the machine holds up!