Duolingo language app not working with…
Duolingo language app not working with IOS 16. I have used Apple equipment for many's a year and so do my family and have been very satisfied with the company up till recently. I use Duolingo app daily to learn Spanish purchased about 6 months ago. When apple upgraded to IOS16 a important part of the app stopped working This was to do with speech recognition. I initially took my complaint to Duolingo the 3rd party provider who finally after 14 emails admitted there was a fault with it running under IOS 16 ! They suggested I apply for a refund from Apple . Apple after many communications admitted that there was a fault but could not refund me because they do not refund an app after 60days use! This is a totally unacceptable situation as it means the consumer has no right to any compensation for a faulty product over this very short period of time. Apple are the ones holding the purse strings here and filling their pockets by allowing faulty products to be sold on their App Store ( currently there is no warning on the store telling people about this known fault with Duolingo) I would have accepted a partial refund for the remaining time left on the app which would be fair. However I feel strongly that European consumer protection should extend to 1 year as is already in place with their hardware. Needless to say this sour taste in my mouth will reflect when I don't purchase any more Apple products in the future .... Apple you need to look to serving your customers better