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Matt Berry

英国

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DinoDirect Corporation

Awful company

I bought a mobile phone from them and numerous issues. 1) It took them 3 weeks to post, I tried to cancel after 2 and they wouldnt let me. They kept saying "sorry we will post soon, if you want to cancel please get back to us", then you reply "please cancel", you get a reply "very sorry you are having problems, please wait a while longer, if you want to cancel email back", "yes please cancel" I say and it goes on and on. Its a delay tactic. If they were a restaurant, the person would say "and then?" "and then" "and then" like the movie. 2) The mobile phone arrived and was not of the spec advertised ,much lower spec too, in fact really poor. 3) The mobile phone was faulty and wouldnt charge.It took green pictures. 4) They kept trying to wriggle out of refund after posting item back to Honk Kong. 5) They did not refund the return postage which the 99c insurance was for. I have to go through Paypal to get refund, if it wasnt for that I would not have had a penny back. They prey on international customers buying poor quality/faulty products in hope they will not be returned and will make it as difficult as possible.

2014-01-30