A Summer Of Frustration And Regrets 🙈🙈🙈🙈🙈
First of all let me start by saying that I rarely leave negative reviews but in the case of Mammotion I think it’s important that prospective customers understand the issues that they will encounter if they choose to purchase a Mammotion product. I purchased a Luba mini 2 AWD direct from Mammotion in December 2025, which remained it the box until Spring arrived. Initially the product worked well but within a month or so a Firmware update was sent to the mower via WiFi. Following this Firmware update, the mower started to miss two strips of grass that run the full length of the lawn and another strip of grass that runs down the side of my shed. This has left my lawn with three Mohawks, which the neighbours and surrounding residents find hilarious! I contacted Mammotion Support to resolve this issue in June. This issue remains unresolved four months later. I have currently got an email trail of FORTY SEVEN emails….. and counting! When you encounter an issue with a product you will then encounter an issue with Mammotion Support. It will feel like you are part of their Research & Development Team. On multiple occasions you will be asked to download and forward the mowers Logs….. which you do. You will be asked to change the width of the cutting strips from 8cm to 9cm to 10cm to 11cm to 12cm to 13cm to 14cm….. which you do. Each time you alter these settings you will need to send the mower out again and then report the result back to them! You will be asked to change the setting from “strips first” to “perimeter first” and then from “perimeter first” to “strips first”….. which you do. I have wasted countless days testing their product for them and it still misses the exact same three strips every time it goes out! The other issue you will encounter is that Mammotion Support feels like it’s an AI bot…… and it probably is! You get the same generic responses which fail to provide a solution. In my most recent email to them I stated that I had given them enough opportunity to resolve the issue and after four months and a chain of FORTY SEVEN emails, they had failed to do so. I therefore requested that the faulty mower be replaced under the warranty. They completely ignored this request, they didn’t even mention it in their response. Instead the AI bot offered me a free set of replacement blades and a voucher to spend in their shop!!! I replied stating that this was unacceptable. I am currently awaiting their response. In an attempt to give some balanced feedback, the mower does an excellent job of cutting the areas of the lawn that it chooses to cut but make no mistake, it is mowers choice, not yours! If the mower was capable of cutting all of the lawn, I would be recommending it but it doesn’t. These products aren’t cheap, so you need to be able to trust the Company that you purchase them from. From my experience the negatives of purchasing from Mammotion far outweigh the positives. My mower misses the same sections of lawn EVERY time, Mammotion Support has failed to resolve this issue, Mammotion Support has ignored my requests to replace this faulty product even though the mower is well within it’s Warranty period. The mowing season is coming to an end in the UK, so in the next few weeks the mower will be put into storage for winter. This mower has caused me nothing but grief all summer, the question is will Mammotion replace their faulty product to prevent a continuation of this saga next year?……. It feels like they’re strongly resisting their legal obligation to do so but if they do, I will update this this review. UPDATE * TODAY I RECEIVED ANOTHER AI RESPONSE FROM MAMMOTION, WHO ARE STILL IGNORING THEIR LEGAL OBLIGATION TO REPLACE THE FAULTY MOWER. ONCE AGAIN THEY REQUEST THAT I REMAIN PATIENT WHILST THEY “RESOLVE” THE ISSUE……. THEY’VE BEEN THANKING ME FOR MY PATIENCE SINCE JUNE, THEY’VE FAILED TO RESOLVE THE ISSUE SINCE JUNE, NOTHING HAS CHANGED SINCE JUNE! * SECONDLY I ALSO SUBMITTED THIS REVIEW ON MAMMOTION’S OWN FEEDBACK PAGE. THEY DIDN’T PUBLISH IT! THEIR “CUSTOMER REVIEWS” PAGE IS A SHAM……. UK.MAMMOTION.COM CURRENTLY STATE THAT THEY HAVE RECEIVED THE FOLLOWING CUSTOMER REVIEWS BY STAR RATING: ***** 859 **** 96 *** 0 ** 0 * 0 (4.9 out of 5) 🤷♂️🤷♂️🤷♂️😂 EU.MAMMOTION.COM CURRENTLY STATE THAT THEY HAVE RECEIVED THE FOLLOWING CUSTOMER REVIEWS BY STAR RATING: ***** 1758 **** 180 *** 1 ** 0 * 0 (4.91 out of 5) 🤷♂️🤷♂️🤷♂️😂 THIS IS LAUGHABLE, IF YOU CAN’T TRUST THEIR REVIEW PAGE, HOW CAN YOU TRUST THEIR COMPANY??? UPDATE 2 MAMMOTION HAVE SENT A FIRMWARE UPDATE WHICH IS INTENDED TO RECTIFY THE ISSUE, IT HASN’T, THE SAME AREAS ARE STILL BEING MISSED!!! 🤷♂️😡 THEY CONTINUE TO IGNORE MY REQUESTS TO REPLACE THE FAULTY MOWER, WHICH IS LESS THAN ONE YEAR OLD AND STILL WITHIN THE TWO YEAR WARRANTY!!! IF YOU PURCHASE FROM MAMMOTION, THIS IS THE LEVEL OF SERVICE THAT YOU WILL RECEIVE!