GOV.ONE's new requirement for photo-id is overly complicated
I already had a GOV.ONE account, so when it came to renewing my drivers' licence; I didn't anticipate any problems. However, they've since introduced photo-id as part of the sign-in. Well, what an over-complicated way of doing things! I was instructed to download an app on my phone. I don't use apps on my phone, prefering to use my tablet, which has a sensible sized screen and a dedicated keyboard. I started the process on my desktop computer, tried to use another method of validation. I tried my passport - no joy. Then I tried putting in all the details of my drivers' licence - still no joy. I changed to use my tablet. I reluctantly downloaded the app on my tablet. But there was no way I was allowed to take a photo on the tablet, which I've done before on other apps - both documents and an actual photo of me. But, no I was told to use my phone. I don't use my phone in this way. I ended up having to drive 20miles to the nearest participating Post Office. Even then it wasn't simple. I had request a letter, state exactly what document I would present and do it within 16 days! What a ridiculously complicated procedure. Please simplify this photo-id requirement. A tablet can take a photo. Or a camera can take a photo and be loaded on to a desktop for uploading. I'm quite concerned now, as early next year I will need to renew my passport. This will involve uploading a new photo. I hope you simplify this procedure before I have to go through all this again. I spent a very long time trying to sort this out. I appreciate you want to help your customers to help themselves; but please be aware that people have different prefences as to how they use online services. Some prefer to access a website through their browser, rather than using an app. I use very few apps, and any apps I do use aren't on my phone. My phone is a fiddly little device to use for formal applications, and I prefer a proper keyboard. I am very dischuffed with the software writers for this service. Please simplify the process. I'm not the only one, to struggle to sort this out.