Very poor UK customer service
Very poor UK customer service. Upgraded the firmware on an existing network recorder to get the latest features and ended up with no event notifications into the mobile apps. No explanation as to why this can happen from them. Notifications started eventually after a 24 hour delay, with the support technician not able to explain why they had stopped and instead asking for information he'd already been given. Also unable to explain why latest firmware on their support website will not apply to the recorder and gives an error message instead.. Very poor support for such a technical and feature-rich product.