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Mr. Richard Holborow

英国

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Tile

Range now only a metre. Malfunctioning Help pages.

Worked perfectly when new, about 2 years ago, but audible signal activation range now down to about 1 metre. No idea how long it has been that way. Have tried replacing the battery (twice), resetting the Tile, deleting and reinstalling the app, turning Bluetooth off and on - all to no avail. Malfunctioning Help pages (on iPhone Safari and Edge on Windows 11 PC), repeatedly obscure the functional parts of the page (Chat / request ticket), repeatedly asking for cookie permissions and preventing entries in the forms. I found no other way of communicating with customer support. Geolocation devices like this have to be reliable and customer support has to be accessible.

2023-06-08