Appalling customer care!
Appalling customer care! On the 29th December I received an email about an offer. This offer included products which I had not yet tried and I was excited to take advantage of it. When I checked the website however the offer on the email did not seem to be there. I contacted The Ayurveda Expereince on facebook and explained the situation. They were very helpful and gave me steps to take on the website, however this still did not reflect the offer in the email. They then asked me to provide screen shots of the email I received, which I did. They apologised for the inconvenience and said that the technical team was in the process of resolving the issue and they would get in touch once it was resolved. Approx 5 days later I received an email saying the offer was about to end. I once again I messaged on Facebook and asked whether the technical team had resolved the issue as the offer was about to end. By the time they replied the offer was no longer available. When I messaged again I was told that I should have contacted customer service! Well if that was the case why wasn't I told this on the 29th Dec after my first message?? I stated that I did not have the time to relay all the messaging that had occurred to customer service. They had all the info and could share it with customer service! I then received another message copied below asking me to give them another opportunity to make it right.... Namaste! Mandy, Greetings from The Ayurveda Experience! We sincerely apologize for the frustration and inconvenience you've experienced, Mandy. Your feedback is invaluable, and we deeply regret that the situation was not handled as it should have been. We understand how disappointing this must be, especially after you took the time to provide all the necessary information and were promised a resolution. We are committed to making this right for you. I will personally escalate this matter to our customer service team to ensure they are fully aware of your situation and can provide a swift resolution. You should not have to repeat yourself or relay messages again. Please give us one more opportunity to address this issue. Our team will reach out to you directly to discuss how we can rectify the situation and ensure you receive the service you deserve. Thank you for your patience and understanding, and we hope to regain your trust. Please let us know if you need any further assistance. Regards, The Ayurveda Experience Needless to say none of the messages have ever had the name of a person to get in touch with. The above message to me was sent just short of a month ago now and I have still heard absolutely nothing from them! How do you expect to regain my trust with this level of customer care?