Customer service? What's that?
Three stars because I got what I ordered. I want to give fewer, but in the end it was fine. They really need to work on their communication. Their website tells you little to nothing about if your order is actually being fulfilled. Nor, do they answer your emails in any meaningfully useful timeframe. Important things when one is sent a tracking number that doesn't work. Their official Discord is full of people wondering if they are going to get their order/if they can get a refund for non delivery, but no replies from Whatgeek, except for the occasional automated response when it feels like doing so. With nobody sending any useful answers, I even thought about reversing the charges. If it wasn't for a few people online saying that they did in fact eventually get the things the ordered, I would have. In the end it was fine. And, the product is good. But I don't need that kind of stress in my life. Just send tracking numbers that work, and answer an email. Oh... the best part. I got a reply to my original email today, 6 days after it had been delivered. It had a working tracking number and they let me know that it had been delivered.