1 Star (If I could give 0 stars, I would.)SCAM
If I could give Wondershare and Dr.Fone zero stars, I would. I purchased Dr.Fone because my iPhone became unusable and I was hoping the software could repair it. Not only did the software fail to fix my phone, but the refund process has been far more frustrating than the software itself. The program produced errors and was unable to complete the repair. I immediately contacted support and requested a refund. Since then, I’ve been sent in circles. One representative instructed me to send screenshots of the log files, which I did. Then another representative told me screenshots weren’t sufficient and requested something different. Every time I comply with a request, a new one appears. I have provided screenshots, error codes, and proof that the software failed. I even took the phone to Apple, where I was informed that the device could not be repaired and would need to be replaced. Despite all of this, Wondershare continues to drag out the process with additional requests and internal reviews instead of simply honoring a refund request for a product that did not work. At this point, I have spent more time dealing with customer support than I did using the software. It feels less like customer service and more like a strategy to exhaust customers into giving up on their refund requests. Save your money and read the refund policy carefully before purchasing. My experience has been disappointing from start to finish.