Mistake on My Side, Outstanding Support on Theirs
I initially thought I had lost my money after purchasing a 5-year VPN subscription. Due to a mistake on my side, I redeemed the license on an existing account instead of creating a new one, and it appeared that I had only received 1 GB of additional traffic. I contacted support, and they responded quickly, investigated the issue, and provided a new license code that solved the problem immediately. The support team was professional, helpful, and efficient throughout the process. Everything is now working perfectly. Thank you to Sharon and the support team for the excellent customer service.