Absolutely rubbish company to deal with
Absolutely rubbish company to deal with. Y Wife received a bag which was not only extremely poor quality, but had scratches all over the bottom. Trying to get a refund is impossible as seller wanted us to pay to return it and only then would they consider a refund if it ever got there. The postage was very expensive so it want worth doing. Contacted DH Gate and sent photos etc, but their reply was we needed to send a video of us actually opening the package when we received it. Why would anyone do that. We sent many messages to them, but in the end they just said no refund. This tools days and days to get answers, so DONT BOTHER BUYING OFF THEM. I have used TEMU many times and they are great. Now you’ve replied to tell me to go through customer services, which we already did. We raised an issue about the item which was faulty but you sided with the seller and closed the case down. My Wife is now stuck with a poor quality damaged useless bag which is no good to anyone. Why didn’t you just refund her as requested instead of taking days to reply to our complaint and then closing the case down in favour of the seller. My wife spent £30 including postage and we were prepared together partial refund. The bag is not fit for purpose so you should have found in favour of the buyer. No wonder you have terrible feedback from customers in the UK who have had similar issues with purchases from your website