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Michael Barnett

英国

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SIMPLER Hair Color

Last month I left a review about…

Last month I left a review about simpler on how bad my buying experience was and there customer service. My order wasn't delivered and seemed to go missing before it left the U.S before coming to me. I couldn't get any communication with simpler what so ever. Now I only feel its right to correct my review. Once simpler finally made contact with me they sorted it out straight away with great communication. I have now received my replacement order. It might of taken a month from start to finish. But they did sort it as soon as they could once they were aware. I will definitely purchase again thanks to the Simpler team.

2026-07-24
SIMPLER Hair Color

Zero customer service

I had a subscription with simpler hair until a short while ago. My order kept going up and up even on a subscription. But I kept getting offers emailed to me which ment if I didnt have a subscription what I ordered would actually be cheaper. So after notification that my subscription had been paid for and sent. I cancelled it. I did explain to simpler hair why I was cancelling and if they would like to get intouch and explain how a subscription is more expensive then just buying one off then I would be happy to listen. Obviously no one contacted me. My last subscription was sent on the 22nd june. The last tracking notification i had was on the 26th of june. Since then nothing. And not order. I have tried multiple times to contact them. 10s of emails. And i have tried calling also. 3 times to get an answer phone. I am in the UK and those 3 calls have cost me £25.00 so I have just been told by Vodafone. All I want is my order of my money back. Even just a response would be nice. Absolute zero customer service. Awful company to buy from.

2026-07-10