Disappointed and Disillusioned by Berry Street
I don’t take writing negative reviews lightly, but my experience with Berry Street Nutrition was frustrating enough that I feel compelled to share. Across four appointments, I encountered a troubling lack of professionalism, preparation, and responsiveness. During one session, my dietician spent nearly the entire hour screen-sharing while Googling basic nutrition information—something I could have done on my own. I came seeking expert guidance and personalized support, not a live tutorial on how to search the internet. This pattern continued, and it wasn’t until after the fourth appointment that she finally followed up on my specific requests—over a week later. Adding to the confusion, the profile photo associated with my dietician did not resemble the person I met with. While I understand that appearances can vary, the discrepancy was significant enough to raise concerns about transparency and credibility. When I attempted to switch providers, I was surprised to find that no other dieticians were even listed as available. There was no option to choose someone with a different approach or background. In contrast, Nourish offered a wide selection of registered dietitians, each with clearly listed credentials and areas of expertise. Their platform also includes a well-designed website and app with readily accessible resources, recipes, and guidance—everything I had hoped to find at Berry Street but didn’t. Overall, I felt the service lacked the professionalism, personalization, and accountability that one should expect when investing in nutritional support. I hope Berry Street Nutrition takes this feedback seriously and reevaluates how they support and represent their clients. Nutrition is a deeply personal journey, and clients deserve better than what I received.