Swayed by the glossy Instagram marketing but beware…
I was swayed by the glossy Instagram marketing of this company and my experience of the product was below average and the buyer experience was terrible. It is not clear when you buy the products that you are signing up to a subscription. There was no email follow up to confirm this. I then received an email 4 weeks later to say my product was on its way but I had not ordered any more products - this is the subscription kicking in. I complained to customer service and was told that the order could not be cancelled and that I should check my email settings as customers are typically emailed a few days before the item is shipped. I checked my emails and I saw I had deleted an email titled "Your bonus gift ships soon" which did not catch my attention and does not indicate a new order is about to be sent and that payment would be taken from my bank without my realising. The product itself is hard to apply to skin as it's thick and it drags the skin. It does not absorb well into the skin. The balm is also orange and leaves skin with a yellow/orange tinge which several people have commented on. Do not use this at night as it leaves marks on your pillow. I cannot comment on its effectiveness as I have only used it for 3 weeks and the colour and consistency had already put me off re-ordering. As I have been told the order cannot be cancelled, I am unsure as to whether I will be able to return the item. I think this company has confusing processes and a sneaky subscription service that traps you into re-ordering and I cannot believe all the reviews saying the customer service is great are real!