NEVER AGAIN - PROCEED WITH CAUTION
I ordered a dress and paid for expedited shipping. I am in the UK and about 3 days after my order I got a message from DHL to pay the customs fee. No problem paid that. Tracked my package online which was supposed to be delivered 2 days later. Perfect. It got ugly the next day when I went onto DHL's tracking page only to see that it hadn't left Heathrow Airport and was being "returned to shipper". I called DHL who advised me that DressLilly was actually now BANNED to import into the UK as they "keep underestimating the weight of their deliveries and underpay their shipping costs every time"... I am now battling with Dresslily who have confirmed they have received my dress back but can't send it again as it's magically out of stock and offer me the refund of the price of the dress only as they have "already paid the shipping fees". Err, no! I did and I didn't get the service I paid for and as such want a full refund of the goods and shipping, it's not that difficult! But apprently it is, I have been battling with them for a full refund for the past week and seem to get nowhere. On top of that their "escalating" function doesn't work.... **edit following reply**** I have dealt with DHL separately. It is with Dresslily I have an issue. I never received my goods! Do not put your faults on me! ****2nd edit**** Apparently it takes a bad review on Trust Pilot for this company to refund you "if you update your review"... 1 day after this review was posted I got my refund back in full. I'll let you draw your own conclusions...