I received a beautiful Mother of Pearl…
I received a beautiful Mother of Pearl pill box from my husband for Christmas. On the26th I emailed them saying that the inside of the lid was discoloured and asked if this was normal. Received an automatic response. Because they said to only reply through that specific email I additionally sent a photograph of said box. A month later after some email reminders on 1/1 and 7/1, I received a message apologizing for the delay and inconvenience. They asked me to give them the order number, which I did promptly on 27/1. On 11/2 they sent me the return policy. A very tedious process that runs via various different email links (for international customers). The first one that had to be completed before the return is the form on which I had to specify the order number and the e-mailadress that was used to place the order. The ‘submit’ button did not work. I tried again to no avail. If this is the way this company tries to frustrate customers to such an effect that they will not return the goods they succeeded in my case! Conclusion: we will never ever buy from Aspinal again!