Absolute Nightmare!!!
Let me start by saying, Bellhop is not a professional moving company. They are an agency that hires people willing to move you. They do not have moving professionals on staff. They are the equivalent of hiring someone to hire your friends to move your stuff for pizza and beer. Let me explain…. We originally hired them because I am a disabled Veteran with severe back issues. Moving heavy things, like furniture, will lay me out for several days after the fact. So this seemed like a good idea, man were we wrong. The morning of the move, the “driver” showed up without a truck. He’d parked it at the bottom of our driveway. He claimed he could not get the truck up the driveway, told us to reschedule with the company and left. We called the company. We were immediately told it was our fault and that it would cost several hundred additional dollars to reschedule, or $900 to cancel the service all together. That ended that conversation. Shortly after the truck and driver left, three men showed up to load the now non-existent truck. They had no information other than to show up and that they would be paid (according to them) by the homeowner (us). They said they normally get paid $100 each plus $100 for gas. I called the company to see what was up with this. Unfortunately with this company, you get an AI that will deal with you first. The AI, without actually saying it, was telling us the men were trying to extort the money out of us. After much back and forth with the three men trying to get money from us, they eventually left. My wife immediately emailed the original agent who handled our case. In the meantime we went into town to rent, $700 later, a U-Haul truck. Either a new moving truck was going to be in our driveway tomorrow so we could use it as a shuttle, or we were going to move ourselves. Later that night we got a call from a friendlier agent that we'd dealt with earlier in the day. She understood our plight and was at least willing to try to get some people out to not only load our truck, but unload it at the other end. Because of the late time of day (this was 8pm), it might be 10am before someone showed up. Well, 10am rolled around, nobody showed. We got a call at 11am stating nobody could be there til 4pm to load. That was unsatisfactory. We at least got them to secure people to help unload, for $1000. Much to the chagrin of my back, we began loading the truck to the brim. After getting to the other end, there were three men waiting for us to unload. They did a great job. Had the truck unloaded in 30 minutes where it took us three hours to load. While they were unloading we got to talking with them. They’d answered a Craigslist ad: $50 an hour for three hours (minimum) work. Well, since it only took them 30 minutes, the agent that hired them was only willing to pay $40. One of the guys didn’t have a digital money transfer app. The agent sent me the money so I could pay the man his $40. In short, my wife and I paid a company just over $1000 for 30 minutes of labor, and the laborers only got $120 of… The rest of my move went like this: I kept the truck for another day. I hired one of the men, at a decent wage ($500 for two days plus lunch both days) to help me move the rest of the stuff. All in all it took two loads in my Jeep, two loads in the 15’ u-Haul truck and two loads in a 12’x8 ‘ enclosed u-Haul trailer. And my back is now going to cause me issues for the next few weeks.