All in all very pleased
After much consideration and confusion (as there are now so many options for power stations out there) I went ahead and called my two choices. The first (not Bluetti )put me on hold for 29 minutes before I hung up. I got through to Bluetti straight away and spoke to the lovely Ivan. I explained what I needed,... A power source for an off-grid setup..., and he recommended the Apex 300 with a 350w solar panel. I asked how long delivery would take and he confirmed I should have it within 10 days. Two days later I received the first items, delivered by two different companies. My order was coming in 5 separate shipments! Courier and post. That took me by surprise and seems very inefficient. So I had deliveries on Friday, Saturday and the main unit arrived on Monday, so all in less than a week from placing the order. A nice surprise was a rather valuable, handy gift I had no idea I was getting. Everything worked perfectly right out of the box. Meanwhile I found out I could have saved over £200 if I'd bought elsewhere and emailed Bluetti with a link to the cheaper price. They refunded me the difference within 24 hrs. Apart from the split shipping, and not being able to reach anyone on a Friday, I have had an excellent experience so far. The products are sturdy, well made and do what they are meant to. I have seen the poor reviews on customer service, and hope they can rectify that, as the products are great and my experience has been perfect.