英国
To be kind to F1TV, I am going to say that I misread the advertisement. I then wrote for clarification and an explanation. Five days later no response so I wrote again asking for the same clarification. Five days later no response. I went on line and cancelled my subscription. Two hours later I got a text and was asked why I had cancelled. Moral of the experience! Hit them in the pocket, then they take notice.
I bought a Bonsen Vacuum Sealer some time ago and at first it was really good and then within six months it was a struggle to get the machine to vacuum the air from the pouch. A complaint to Bonsen came back with the reply 'send us a video.' A sort of reasonable request from them until you think a) you may not have a smart phone. b) you may not know how to film a video c) you may not know how to forward a video d) you may not have internet. e) it may be that you can't be bothered. This company knows that if any of the above apply then they absolve themselves of any responsibility and can just resort to a no film, no help attitude. They have also got rid of a huge percentage of complaints. Well, Bonsen, I have just struggled with your machine for the very last time and it is now on its way to landfill and no, I will not be buying another of your products.