Mammotion Luba AWD 5000 - great product, service/support should be much better
My Mammotion Luba AWD 5000 robot lawn mower is fabulous product. I have quite a complicated lawn and a wire guided robot mower was never an option. Enter GPS or RTK (satellite) guided lawn robots. The Luba is not cheap, but excellent value to the competition. I think Mammotion success has got ahead of them. Excellent product. Poor customer service. When I ordered my robot on 18th June, I also ordered a roof/garage. The Luba arrived in reasonable time. But despite chasing 4 times, the garage has not arrived. And Mammotion service support are quite slow to respond or answer back to the historic requests. So I do believe Mammotion will improve their service and support to match the product. But I’m UK, I am unclear when this will happen. Updated 5th May, 2024. Service and support has improved. Now support provided through the app. Still no service partners in UK. But if they keep improving at the rate they are, this will be a fabulous product, with good service.