The support never answer.
The support never answer. I ordered a device on 28th, January. After a reflexion I asked for cancellation (better price on another website) so I sent an email to the support on 29th, January. No response. On 5th, February I received an email saying my order was shipped... So I sent another email to ask for a refund. Again, no answer. I bump them on 8th, February and 16th, February: no answer. I have sold my device to someone. Never buy on this website.