This is a great company with…
This is a great company with understanding people. While traveling, sometimes a lot happens relatively quickly which can make it confusing or hard to deal with the situation. I sent an email explaining my complicated situation and sent me a refund despite disagreeing with my view. That’s extremely appreciated! Their live chat for support doesn’t work, but maling them the second time got me a very fast response. I am very grateful for the understanding. Next time I will use this service again but then I will book in advance, which I didn’t do this time since it came very unexpectedly.