Very disappointed customer services email response, very slow, that means asking customers to keep waiting!!
I had purchased a number of items online in May, and the packing list had shown there will be 2 parcels being delivered to my home soon. Finally the first parcel arrived on 5/30 and in the package, I found a shipping list with ALL the items including the Elite trainer (which costs of about 80% of this whole purchase), which is supposed to be in the second parcel, and it is not delivered together with the first parcel. I then asked the delivery guy (from EMS) to bring this parcel back to their warehouse, and then send both the parcels together to my home soon. However, that guy just process the "rejected delivery" and returned the parcel back to Wiggle on the same day!! Then I received the other parcel (the Elite Trainer) in the second parcel on 5/31, and this time another delivery guy told me the first parcel had been returned.....then I immediately sent an email to Wiggle for help on the same day (5/31), and then not until I kept sending emails to push, Wiggle's customer services finally replied me on June 4th, and had informed me the return of the first parcel and had promised me to communicate with the "Return Department" to send that parcel back to me once they receive it. I then sent another email to check on the status on 6/14 (10 days after the last reply from Wiggle), no reply until now. I tried to call EMS to trace the delivery code, and all they can tell me is confirming the first parcel is returned to UK, and no further action/delivery had been going on!! I really don't know how much longer do I have to wait for my parcel and the reply from Wiggle!! Totally disappointed!!